Qualtrics Administrator

About the role

Infotree Global Solutions is seeking a Qualtrics Administrator to serve as the primary system administrator for the Qualtrics Experience Management (XM) platform for the Customer Experience organization. Qualtrics is used in CX to run surveys for support, Workday Success Plans and the delivery organization.

The role adjusts existing survey programs as requirements change and works with business stakeholders and the vendor to design, build, test and deploy new surveys.

Responsibilities

• Administer the Qualtrics platform, ensuring platform stability, user access and configuration consistency.
• Collaborate with stakeholders to design and build surveys, feedback mechanisms and experience workflows.
• Create and manage dashboards, reports and alerts to support cross-functional teams with actionable insights.
• Maintain user roles, permissions and data security in compliance with internal policies.
• Troubleshoot survey logic, distribution, response collection and data integration issues.
• Manage API integrations with other platforms, such as Salesforce, Tableau or CRM tools.
• Monitor survey performance and implement best practices for data quality and response rates.
• Stay current with platform updates and new Qualtrics features, and lead internal enablement and training as needed.
• Configure the platform, including user access, survey distribution and account permissions, and support users by troubleshooting technical issues, training staff and optimizing survey workflows.
• Work with Qualtrics and other vendors, including Walker, Inc., to build, test and launch programs as needed by the business.
• Develop, maintain and troubleshoot custom JavaScript scripts within Qualtrics for complex survey logic, data manipulation and automated workflows.

Requirements

The source listing begins a qualifications section with “Experience with Qualtrics survey...” but provides no further qualification details.

Datos clave

• Serves as the primary system administrator for the Qualtrics Experience Management platform.
• Supports surveys for support, Workday Success Plans and the delivery organization.
• Works with stakeholders and vendors to build, test and launch survey programs.
• Develops and troubleshoots custom JavaScript scripts within Qualtrics.