Remote Customer Support Representative - New York City, NY
Published on CazVidat Flynn Group of Companies
Join Flynn Group as a Remote Customer Support Representative in NYC. Full-time, $50K/year, flexible schedule, paid training, and remote work benefits.
Salary
$50,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Remote Customer Support Representative - New York City, NY
$50,000 per year
Job description
Remote Customer Support Representative About Flynn Group of Companies: Flynn Group of Companies is a multi-divisional organization dedicated to innovation, excellence, and delivering high-quality services across various industries. We combine modern technology with best practices to drive efficiency, accuracy, and growth. Learn more at https://flynncompanies.com/ Key Responsibilities: Respond promptly to customer inquiries via email, chat, and phone Provide accurate information and resolve customer issues efficiently Document all customer interactions and escalate complex cases appropriately Maintain a positive, empathetic, and professional demeanor with customers Qualifications: Minimum 1 year of customer service experience; remote experience is a plus Excellent written and verbal communication skills Strong multitasking and time management abilities Familiarity with online customer support tools such as Zendesk or Freshdesk Benefits: Work fully remotely from anywhere Flexible scheduling options to fit your lifestyle Paid training and opportunities for professional growth Compensation: $50,000 per year Location: Remote position based in New York City, New York, United States Employment Type: Full-time
Frequently asked questions
Is this position fully remote or on-site?
Although the job title mentions remote, the location is New York City and the posting states it is not remote, so this is an on-site position in New York City.
What is the salary for this Customer Support Representative role?
The salary for this position is USD 50,000 per year.
What kind of experience do I need to apply?
You need at least 1 year of customer service experience; having remote experience is considered a plus.
What tools will I be using in this job?
You will be using online customer support tools such as Zendesk and Freshdesk to assist customers.
What are the main responsibilities of this role?
Your duties include responding promptly to customer inquiries via email, chat, and phone, providing accurate information, resolving issues efficiently, documenting interactions, and escalating complex cases when needed.
Are there any benefits related to training or career development?
Yes, the job offers paid training and opportunities for career growth.