Customer Service Representative in Antioch, CA - hirewell

Join hirewell's team in Antioch, California as a Customer Service Representative and be a key player in delivering exceptional support to our valued clients. We offer both part-time and full-time roles in a welcoming environment where your efforts directly enhance customer satisfaction and retention. Key Responsibilities Respond promptly to customer inquiries via phone, email, and live chat. Provide detailed product information, assist with order processing, and resolve customer concerns efficiently. Keep accurate records of all customer interactions and transactions using our CRM system. Work collaboratively with team members to identify and implement solutions to common customer issues. Conduct follow-up communications to ensure complete customer satisfaction. Participate in ongoing training to improve product knowledge and customer service skills. Achieve performance goals including quick response times, high customer satisfaction scores, and effective resolution rates. Required and Preferred Qualifications High School Diploma or equivalent required; additional customer service certifications are a plus. Previous experience in customer service or related fields preferred. Proficiency with CRM software and Microsoft Office Suite. Excellent verbal and written communication skills. Ability to remain calm and friendly under pressure. Strong problem-solving skills and keen attention to detail. At hirewell, our dedicated team supports one another to achieve excellence in customer service. You will report directly to the Customer Service Manager and contribute to building strong community relationships.