Customer Service Representative in Antioch, CA - hirewell

Join hirewell's team in Antioch, California as a Customer Service Representative and help deliver exceptional support to our valued clients. We offer both part-time and full-time positions in a friendly, collaborative environment where your efforts directly impact customer satisfaction and retention. Key Responsibilities Respond promptly to customer inquiries via phone, email, and live chat. Provide detailed product information, assist with order processing, and resolve customer concerns efficiently. Maintain accurate records of all customer interactions and transactions using CRM software. Work closely with team members to develop effective solutions for common customer issues. Conduct follow-up calls to ensure customer satisfaction and address additional questions. Participate actively in training sessions to improve product knowledge and customer service skills. Achieve performance goals including response time, customer satisfaction scores, and resolution rates. Required and Preferred Qualifications High School Diploma or equivalent required; additional customer service certifications are a plus. Previous experience in customer service or related fields preferred. Proficiency with CRM systems and Microsoft Office Suite. Excellent verbal and written communication skills. Ability to remain calm and friendly in stressful situations. Strong problem-solving skills and attention to detail. At hirewell, we value teamwork and dedication. You will report directly to the Customer Service Manager and be part of a supportive team committed to excellence in customer service.