Remote Technical Customer Support Specialist

Last day to apply: Wednesday, September 23rd.
Requirements:
Good Oral and Written Communication Skill (English B2)At least 2 years of experience in Technical Support Specialist roles: At least 6 months working in supporting electro-mechanical devicesSkill and competency at providing professional phone support.Experienced at troubleshooting known/unknown technical queriesAble to be self-aware and conscientious of meeting all personal, team, & organization metric targets.Able to maintain and project a helpful and courteous attitude in any circumstances.
Responsibilities
Reporting to the Team leader, the Remote Technical Customer Support Specialist will provide support to customers, field engineers and business partners engineers for escalated issues. There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction. Close liaison with the Next Level Technical Escalation team, engineering groups and in country technical support staff is the norm. The role calls for a highly motivated person with strong technical knowledge and excellent customer skills.Receive direct client contacts (phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possibleTalk to client and understand client problem, through any means of technology providedUse all available tools, Knowledge bases or any other resource available to resolve client-reported problems.
Nice to have:A good and detailed knowledge of the Xerographic process or ability to learn within 3 months.A good and detailed knowledge of Color Printing Theory or ability to learn within 3 months
Last day to apply: Wednesday, September 23rd.