Senior D365 FSCM Sales & Customer Service Workstream Lead

About the role

Axiom Path is seeking a functional leader for a global manufacturing organization’s Microsoft Dynamics 365 transformation. The organization is moving through a U.S. rollout involving seven locations, followed by additional international and acquisition-driven deployments.

The role leads the Sales and Customer Service workstream through validation, UAT, cutover, and hypercare, while helping the organization evolve toward a more modern, standardized ERP environment.

Responsibilities

• Lead the Sales and Customer Service functional workstream within Microsoft Dynamics 365 Finance & Supply Chain Management.
• Serve as the functional bridge between business teams, internal technology resources, and the system integrator.
• Take hands-on ownership of D365 configuration supporting Sales, Customer Service, pricing, quoting, and related processes.
• Identify better ways to use standard D365 capabilities and move away from heavily customized legacy ERP processes.
• Work with business stakeholders, an external implementation partner, technical resources, and internal ERP leadership.
• Help shape the organization’s long-term use of D365 and participate in future ERP deployments.

Requirements

• Deep Microsoft Dynamics 365 platform knowledge and experience providing functional leadership.

Key facts

• The D365 rollout involves seven U.S. locations, followed by additional international and acquisition-driven deployments.
• The role leads the Sales and Customer Service functional workstream.
• The work includes D365 configuration for Sales, Customer Service, pricing, and quoting.

Estimated salary

Estimated salary for customer service in United States: USD 3,050 - 4,600 per month, based on 313 CazVid job posts that state their pay. This is an estimate, not the salary offered.