Service Business VA

Are you a versatile, high-energy communicator who thrives in a fast-paced environment? We are looking for a Service Business Virtual Assistant to join our growing clean energy team.
Compensation & Benefits:Starting Rate: $6/hourRetention bonusPerformance-based pay raises (Month 3, Years 1 and 2)
Key Responsibilities:Inbound Campaign Lead Management: Serve as the primary point of contact for incoming customer calls generated by active marketing campaigns. Capture caller details, qualify opportunities, and deliver top-tier customer service.Outbound Lead Generation & Re-Engagement: Proactively call past customer lists to foster long-term relationships, re-engage cold leads, and convert follow-up conversations into new sales opportunities.Project Workflow Management (Zoho): Track and update project milestones in Zoho CRM / Zoho Projects. Ensure cross-functional coordination to keep projects on schedule.Client Document Outreach: Directly contact customers to obtain essential onboarding documents (e.g., utility usage bills, property details) to prepare files for design and permitting teams.Email & Customer Service Inbox: Manage the central customer email queue, providing fast, professional, and knowledgeable support.
What We’re Looking For (Must-Haves):Industry Experience: Solar energy or renewable energy background is strongly preferred. Familiarity with standard solar terminology, net metering/utility bills, and project lifecycle workflows is a major plus.CRM & Tools: Experience using Zoho CRM / Zoho Projects (or similar tools like Salesforce/HubSpot) for tracking leads and project workflows.Communication Skills: Comfortable making phone calls (both cold/warm outbound and fast-paced inbound) with excellent verbal and written communication.Multitasker Mindset: Ability to balance sales goals with administrative rigor and project tracking.Customer-Centric: Warm, professional tone with a persistent, solution-oriented approach.