Sr. Manager, Enterprise UX Design Architect

About the role

TransUnion's OneTru Platform team delivers a unified experience for data, analytics, identity, and decisioning solutions. The role leads the UX Design practice from the Costa Rica hub and reports to the Sr. Director, Product Management.

The team partners with Product, Engineering, Research, and Architecture teams around the globe. This position involves regular performance of job responsibilities virtually and in person at an assigned TU office location for a minimum of two days a week.

Responsibilities

• Lead the UX Design practice for the OneTru Platform and define end-to-end experience architecture across multiple products and personas.
• Establish and govern platform-level workflow structures, task flows, navigation models, interaction patterns, and reusable design frameworks.
• Translate complex user journeys and operational requirements into scalable workflows and experience models.
• Partner with UX Research to turn user insights, workflow observations, and research findings into experience strategies and design decisions.
• Define, evolve, and govern shared UX pattern libraries and design systems, collaborating with engineering teams on adoption and implementation consistency.
• Lead service blueprinting, experience mapping, workflow design, architecture modeling, and interactive prototyping.
• Review and guide wireframes, design specifications, and user interface deliverables to support usability and accessibility.

Datos clave

• The role leads the UX Design practice for the OneTru Platform.
• The position reports to the Sr. Director, Product Management.
• The job includes virtual work and in-person responsibilities at an assigned TU office location for at least two days a week.