Technical Support Specialist in Sparks, NV - Full Time

Join Trescal as a Technical Support Specialist based in Sparks, Nevada. Play a vital role in delivering exceptional technical assistance and ensuring customer satisfaction in a fast-growing, innovative environment. Key Responsibilities Resolve technical issues and provide support through phone, email, and chat to maintain high customer satisfaction. Diagnose and troubleshoot hardware and software problems, documenting solutions to improve team knowledge. Collaborate with cross-functional teams to escalate unresolved issues and support continuous improvement. Train and guide customers on product usage and best practices. Develop and update support documentation and FAQs to empower users and streamline support. Manage support tickets using internal ticketing systems, ensuring timely resolution and follow-up. Monitor customer feedback and share insights with the product team to enhance quality and features. Required and Preferred Qualifications Associate's Degree in a related field preferred. Excellent verbal and written communication skills for effective customer interaction. 1-2 years experience in technical support or customer service preferred. Familiarity with ticketing systems and remote support tools. Ability to work independently and collaboratively within a team. Customer-focused mindset with a passion for technology. As a full-time member of Trescal's technical support team, you will thrive in a supportive culture that encourages growth and innovation. This position is based in Sparks, NV and is not remote eligible.