Bilingual Customer Service Agent – Guatemala City
Published on CazVidat Kawaisis Global
Join Kawaisis Global as a bilingual customer service agent in Guatemala City. Full-time, on-site role handling calls, client follow-up, and CRM records.
Salary
Not provided
Location
Ciudad de Guatemala, Guatemala, Guatemala
Employment type
Full time
Workplace
Not provided
Bilingual Customer Service Agent – Guatemala City
Ciudad de Guatemala, Guatemala, Guatemala
Job description
Join Kawaisis Global and help make a meaningful difference in people’s lives. We are seeking a caring, dedicated bilingual customer service professional who is committed to supporting clients with empathy, respect, and clear communication.
Position details
- Location: Zone 10, Guatemala City, Guatemala
- Work arrangement: On-site
- Schedule: Full-time
- Languages: English and Spanish
- Pay: 6500 (currency and pay frequency not specified)
Role objective
Provide efficient, high-quality customer service by managing incoming and outgoing calls, gathering necessary information, following up on cases, and communicating effectively with clients and internal teams. Maintain accurate records in the CRM and meet established performance metrics.
Responsibilities
- Handle incoming and outgoing calls with a professional, helpful approach.
- Follow up with clients and provide timely updates.
- Transfer calls to the appropriate department when needed.
- Communicate clearly with clients and colleagues.
- Record and update client information in the CRM system.
- Complete other assigned duties.
Qualifications and skills
- High school diploma.
- At least one year of customer service experience.
- Strong written and verbal communication skills in English and Spanish.
- Ability to work effectively with clients and team members.
If you are motivated by helping others and want to contribute to a mission-driven team, apply to join Kawaisis Global in Guatemala City.
Frequently asked questions
Is this job full-time or part-time?
This is a full-time position based in Guatemala City, Zone 10.
Do I need to speak both English and Spanish for this role?
Yes, you need to be bilingual in English and Spanish to communicate effectively with clients and internal teams.
What kind of experience is required for this customer service job?
You need at least one year of experience in customer service to qualify for this role.
What are the main responsibilities of this position?
You will handle inbound and outbound calls, follow up with customers, update records in the CRM system, and transfer calls to the right department when needed.
Where will I be working if I get this job?
The job is on-site at Kawaisis Global’s office in Zone 10, Guatemala City.
How much does this position pay?
The salary is GTQ 6,500 per month.