Bilingual Call Center Agent in Puebla, Puebla, Mexico

MEXUS INTERNATIONAL is hiring a full-time Bilingual Call Center Agent in Puebla, Puebla, Mexico. In this on-site customer service role, you will handle inbound calls, help customers resolve issues, and provide clear, supportive service in Spanish and English.

Key Responsibilities

• Answer inbound customer calls and provide assistance.
• Listen carefully to customer concerns and give clear, accurate responses.
• Resolve customer issues efficiently and work toward a positive customer experience.
• Record customer interactions accurately in the company system.
• Coordinate with other departments to improve customer service.
• Attend training to build product knowledge and job skills.
• Follow company procedures and policies to maintain service quality.

Required Qualifications

• At least a high school diploma or equivalent.
• Fluent Spanish and English communication skills.
• Effective communication and active listening skills.
• Customer service experience or experience in a similar role.
• Problem-solving and decision-making skills.
• Willingness to work flexible schedules.

What MEXUS INTERNATIONAL Offers

MEXUS INTERNATIONAL supports professional growth through training and a collaborative work environment. The team values empathy, patience, adaptability, and mutual respect. Flexible scheduling supports work-life balance.

Compensation and Job Details

• Pay: 12000 per year
• Schedule: Full time
• Location: On-site in Puebla, Puebla, Mexico

Apply to join MEXUS INTERNATIONAL as a bilingual call center agent in Puebla.