Bilingual Call Center Agent in Puebla, Mexico

MEXUS INTERNATIONAL is seeking a dedicated Bilingual Call Center Agent to join our team in Puebla, Puebla, Mexico. This full-time role is essential for delivering outstanding customer service and ensuring every client interaction is effective and satisfying. Work in a dynamic environment where your contributions directly impact customer experience and company reputation. Key Responsibilities Handle incoming calls providing customer assistance. Actively listen to customer concerns and deliver clear, accurate responses. Efficiently resolve issues to ensure customer satisfaction on every call. Maintain accurate records of customer interactions in the system. Collaborate with other departments to continuously improve customer experience. Participate in training sessions to enhance skills and product knowledge. Follow company policies and procedures to guarantee service quality. Required and Preferred Qualifications Minimum education: High school diploma (Bachillerato). Strong communication skills and active listening abilities. Experience in customer service or similar roles. Problem-solving and decision-making skills. Fluent in both Spanish and English (bilingual). Willingness to work flexible schedules. At MEXUS INTERNATIONAL, we believe in professional growth and development. We offer training opportunities and a collaborative work environment. Our team values empathy, patience, and adaptability, fostering a culture of support and respect. Additionally, we provide modern work benefits including flexible hours focused on work-life balance.