Customer Service Executive (Voice & Chat) in Ahmedabad, Gujarat

Talent Acquaintance is hiring a dedicated Customer Service Executive (Voice & Chat) in Ahmedabad, Gujarat, India. Join our dynamic team to deliver exceptional customer support in a fast-paced environment. This full-time role is essential in enhancing customer satisfaction and upholding our high service standards. Key Responsibilities Handle inbound and outbound customer communications via voice and chat, ensuring compliance with company policies. Resolve customer inquiries, complaints, and requests promptly to improve customer experience. Accurately document all customer interactions in the CRM system to maintain detailed records and monitor service trends. Work collaboratively with team members and management to optimize service processes and quality. Participate in ongoing training to stay informed about product updates and customer engagement best practices. Track customer feedback and report recurring issues to support continuous service improvement. Meet key performance indicators including call handling time, customer satisfaction, and resolution rates. Required and Preferred Qualifications Minimum education: 12th Pass. Excellent verbal and written communication skills with a strong customer service focus. Experience in voice and chat support is preferred but not mandatory. Familiarity with customer service software and CRM tools. This role offers a collaborative work environment with open communication and support. You will report directly to the Customer Service Manager and contribute to our commitment to outstanding customer service.