Customer Service Representative

Join Concentrix, a leading mid-sized company dedicated to delivering exceptional customer service solutions in Liberia, Guanacaste Province, Costa Rica. We're looking for a Customer Service Representative who thrives in a collaborative, growth-oriented environment. This full-time, on-site role offers you the chance to develop your career while making a real impact on customer satisfaction and loyalty. At Concentrix, we prioritize your professional development, providing advancement opportunities and a supportive team culture. Key responsibilities include responding promptly to customer inquiries, providing accurate product information, assisting with order processing, escalating priority issues, maintaining company policy knowledge, collaborating with team members, and gathering customer feedback. Required qualifications include a Bachelor's Degree, proven customer service experience, strong communication skills, and fluency in English. Preferred qualifications include additional language skills and sales environment experience. Benefits include competitive salary, health insurance, paid time off, retirement plan, and professional development programs.