Customer Service Representative in Liberia, Costa Rica

Concentrix is hiring a full-time Customer Service Representative in Liberia, Guanacaste Province, Costa Rica. In this on-site role, you will respond to customer questions, help manage orders and accounts, and contribute to positive customer experiences.

Key Responsibilities

• Respond promptly and professionally to customer inquiries by phone, email, and chat.
• Explain products and services accurately to support a helpful customer experience.
• Process orders, track shipments, and assist with customer accounts.
• Identify priority issues and escalate them for timely resolution.
• Stay informed about company policies and procedures.
• Collaborate with teammates and other departments to improve service delivery and share best practices.
• Gather customer feedback and share insights that support continuous improvement.

Required and Preferred Qualifications

• Bachelor’s degree in a relevant field.
• Customer service experience or experience in a related role.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations with empathy and professionalism.
• Familiarity with customer service software, including CRM systems.
• Fluency in English; additional language skills are a plus.
• Sales-focused environment experience is preferred.

Team and Growth

Report to the Customer Service Manager and work with a collaborative team across departments. Concentrix describes a supportive work environment and opportunities for professional growth.

Job location: Liberia, Guanacaste Province, Costa Rica. This position is not remote. Schedule: Full-time. Compensation was not specified in the job posting.