Customer Service Representative – Liberia, Costa Rica
Published on CazVidat Concentrix
Join Concentrix as a full-time Customer Service Representative in Liberia, Costa Rica. Support customers by phone, email, and chat in a collaborative team.
Salary
Not provided
Location
Liberia, Guanacaste Province, Costa Rica
Employment type
Full time
Workplace
Not provided
Customer Service Representative – Liberia, Costa Rica
Liberia, Guanacaste Province, Costa Rica
Job description
Concentrix is hiring a full-time Customer Service Representative in Liberia, Guanacaste Province, Costa Rica. This on-site role is suited to a dedicated professional who enjoys helping customers and contributing to a supportive, collaborative team.
Key Responsibilities
- Respond promptly and professionally to customer questions by phone, email, and chat.
- Provide accurate information about products and services.
- Process orders, track shipments, and manage customer accounts.
- Identify and escalate priority issues to support timely resolution.
- Maintain knowledge of company policies and procedures.
- Collaborate with colleagues and share service best practices.
- Gather customer feedback and share insights to improve service.
Required and Preferred Qualifications
- Bachelor’s degree in a relevant field.
- Proven customer service experience or experience in a related role.
- Strong communication and interpersonal skills.
- Ability to manage challenging situations with empathy and professionalism.
- Familiarity with customer service software, such as CRM systems.
- Fluency in English; additional languages are a plus.
- Experience in a sales-focused environment is preferred.
Team and Growth
Report to the Customer Service Manager and work with a cohesive team that values collaboration and open communication. The role involves working across departments to support exceptional customer experiences. Concentrix is committed to professional growth and offers opportunities to develop your career.
Job Details
- Company: Concentrix
- Location: Liberia, Guanacaste Province, Costa Rica
- Schedule: Full-time, on-site
Frequently asked questions
Is this a remote position or do I need to work on-site?
This Customer Service Representative role is based in Liberia, Guanacaste Province, Costa Rica and is not remote.
What kind of experience do I need to qualify for this job?
You should have proven experience in customer service or related roles, preferably in a sales-focused environment.
What are the main responsibilities of this position?
You will respond to customer inquiries via phone, email, and chat, assist with order processing and account management, escalate priority issues, and collaborate with your team to improve service delivery.
What qualifications are required for this role?
A Bachelor's Degree in a relevant field is required, along with strong communication skills, familiarity with customer service software and CRM tools, and fluency in English.
Who will I report to if I get this job?
You will report directly to the Customer Service Manager.
Are there opportunities for career advancement at Concentrix?
Yes, Concentrix is committed to professional growth and offers various opportunities for career advancement.