Customer Service Representative in Austin, TX at KIWI HEALTHCARE

Join KIWI HEALTHCARE as a Customer Service Representative in Austin, Texas. Be a key player in delivering exceptional client support and fostering strong customer relationships. Work in a dynamic, innovative environment that values teamwork and customer satisfaction. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat, ensuring top-tier service. Resolve customer issues efficiently to guarantee positive experiences. Maintain in-depth knowledge of KIWI HEALTHCARE’s products and services to provide accurate information. Document all customer interactions and feedback in the CRM system. Support training and onboarding of new team members to maintain high service standards. Collaborate with internal departments to troubleshoot and resolve customer concerns. Participate in team meetings to review performance metrics and develop improvement strategies. Required and Preferred Qualifications High School Diploma or equivalent. Excellent verbal and written communication skills. Strong problem-solving abilities and professionalism in handling difficult situations. Proficiency with Microsoft Office Suite and familiarity with customer service software. Previous customer service experience preferred but not mandatory. Ability to work independently and collaboratively in a team environment. Additional certifications in customer service or related fields are a plus. Enjoy a collaborative work culture with open communication and a flat organizational structure. This full-time role offers a competitive salary of $40,000 per year and is based onsite in Austin, Texas. Remote work is not eligible for this position.