Customer Service Representative in Soshanguve, Gauteng

Annah Raisibe is hiring a dedicated Customer Service Representative in Soshanguve, Gauteng, South Africa. Join our dynamic team and play a key role in delivering exceptional customer support that drives satisfaction and loyalty. This full-time position offers a collaborative environment where your communication and problem-solving skills will directly impact our customers’ experience.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries with clarity and professionalism.
• Provide detailed product and service information, troubleshoot issues, and escalate unresolved problems appropriately.
• Process orders, forms, and requests accurately and promptly.
• Maintain detailed records of customer interactions and transactions within our CRM system.
• Follow up on customer issues to ensure timely resolution and satisfaction.
• Collaborate with team members to enhance service delivery and streamline processes.
• Participate in feedback sessions to gather customer insights and contribute to continuous improvement.

Required and Preferred Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and capacity to handle challenging situations effectively.
• Familiarity with customer relationship management (CRM) software preferred.
• 1-2 years of experience in customer service is advantageous.

This role reports to the Customer Service Manager and offers opportunities for mentoring and professional growth within a supportive team structure. If you are passionate about helping customers and thrive in a fast-paced environment, apply now to join Annah Raisibe in Soshanguve.