Customer Service Representative - Santiago de los Caballeros

Telecom Networks is hiring a full-time Customer Service Representative in Santiago de los Caballeros, Santiago Province, Dominican Republic. This on-site role is an opportunity to support customers, resolve issues, and help deliver a consistently positive service experience.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat with professionalism and care.
• Resolve customer concerns and complaints efficiently, with a focus on customer satisfaction.
• Keep accurate records of customer interactions and transactions.
• Explain products and guide customers so they can make informed decisions.
• Work with teammates to improve customer experiences and streamline service processes.
• Share effective service practices when assisting with new employee training.
• Meet and exceed performance targets for customer satisfaction and response times.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and customer service software.
• Problem-solving ability and a customer-focused approach.
• Flexibility to work varied hours in a dynamic environment.

Team and Reporting

You will report to the customer service manager and collaborate with customer service colleagues, sales, and technical support to provide seamless assistance.

Compensation and Employment

Pay: 220 per hour. This is a full-time, on-site position in Santiago de los Caballeros, Dominican Republic.