Customer Service Representative in Santiago de los Caballeros, Dominican Republic

Telecom Networks is hiring a dedicated and enthusiastic Customer Service Representative in Santiago de los Caballeros, Santiago Province, Dominican Republic. Join our team to deliver exceptional customer support and contribute to an inclusive and collaborative work environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Efficiently resolve customer issues and complaints to ensure maximum satisfaction.
• Maintain accurate records of all customer interactions and transactions.
• Provide detailed product information and assist customers in making informed decisions.
• Collaborate with team members to enhance the overall customer experience and improve service processes.
• Support training efforts by sharing best practices with new employees.
• Consistently meet and exceed performance metrics related to customer satisfaction and response times.

Required and Preferred Qualifications

• High School Diploma or equivalent is required.
• Previous customer service experience is preferred.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and customer service software.
• Strong problem-solving abilities with a customer-focused approach.
• Flexibility to work varied hours in a dynamic environment.

As part of our customer service team, you will report to the customer service manager and work closely with sales and technical support teams to ensure a seamless customer experience.

Compensation: $220 per hour. This is a full-time, on-site position in Santiago de los Caballeros, Dominican Republic. Remote work is not available.