Customer Service Team Lead in San José, Costa Rica

Company is seeking an experienced Customer Service Team Lead to join our dynamic contact center team in San José, Costa Rica. This full-time role requires a proactive leader with a strong customer-centric mindset and the ability to manage and motivate a customer service team effectively. Key Responsibilities: Lead and manage a customer service team within a fast-paced contact center environment. Critically assess individual and team performance to drive continuous improvement. Engage confidently with customers via multiple communication channels including chat and email. Support team members to deliver exceptional customer experiences. Work independently and collaboratively to meet team goals. Qualifications and Requirements: Minimum two years of experience managing a customer service team in a contact center. Strong analytical skills to evaluate performance metrics and implement improvements. Proactive, positive attitude with a 'can do' approach. Excellent multitasking abilities and communication skills. Ability to work independently and as part of a team. This is an on-site position based in San José, Costa Rica. Remote work is not eligible for this role.