Dispatcher Customer Service Representative in Bogotá, Colombia

Callorange is looking for a dedicated Dispatcher Customer Service Representative to join our team in Bogotá, Colombia. This is a full-time, on-site position requiring fluent English skills.

Key Responsibilities

• Respond promptly to customer inquiries via phone and email, delivering exceptional service and support.
• Coordinate dispatch operations by scheduling and routing drivers efficiently to fulfill customer requirements.
• Maintain clear and accurate communication with team members to ensure timely and effective service delivery.
• Monitor and track delivery statuses, adjusting schedules as needed to optimize performance.
• Document and resolve customer complaints or issues, ensuring proper follow-up to maintain satisfaction.
• Use customer management software to log interactions and update customer information accurately.
• Participate in team meetings and training sessions to continuously improve service and operational procedures.

Required and Preferred Qualifications

• High School Diploma or equivalent required.
• Strong verbal and written communication skills in English, with a customer service focus.
• Ability to multitask and stay organized in a fast-paced environment.
• Prior experience in customer service or dispatch operations is highly preferred.
• Proficiency with Windows-based operating systems.
• Ability to work flexible hours, including potential weekends or holidays.
• Quiet work-from-home environment.

At Callorange, we foster a culture of teamwork, innovation, and excellence in service. We offer growth opportunities through professional development and training programs. Enjoy a modern workplace with competitive benefits including job stability, health insurance, and a supportive team environment.

Join Callorange and make a tangible impact on our customer experience and operational success.