Dispatcher Customer Service Representative in Bogotá, Colombia

Callorange is looking for a dedicated Dispatcher Customer Service Representative to join our team in Bogotá, Colombia. This is a full-time, on-site position requiring fluent English communication skills. Key Responsibilities Respond promptly to customer inquiries via phone and email, delivering exceptional service and support. Coordinate dispatch operations by scheduling and routing drivers efficiently to meet customer demands. Maintain clear and accurate communication with team members to ensure timely service delivery. Monitor and track delivery statuses, adjusting schedules to optimize performance. Document and resolve customer complaints or issues, ensuring follow-up to maintain satisfaction. Utilize customer management software to log interactions and update customer information accurately. Participate in team meetings and training sessions to improve service and operational procedures continuously. Required and Preferred Qualifications High School Diploma or equivalent required. Strong verbal and written communication skills in English, with a customer service focus. Ability to multitask and stay organized in a fast-paced environment. Prior customer service or dispatch experience is highly preferred. Proficiency with Windows operating systems. Flexibility to work varied hours, including potential weekends or holidays. Quiet and dedicated work-from-office environment. At Callorange, we foster a culture of teamwork, innovation, and excellence. We offer growth opportunities including professional development and training programs. Enjoy a modern workplace with competitive benefits such as job stability, health insurance, and a supportive team environment. Apply now to make a tangible impact and advance your career with Callorange in Bogotá.