Hampton Inn & Suites Houston - Front Desk Agent

🌟 Join Our Team as a Front Desk Agent! 🌟
📍 Location: 707 N Sam Houston Pkwy E, Houston, TX 77060🏢 Department: Front Desk🕒 Job Type: Full-Time / Part-Time / Shift-Based
Job SummaryHampton Inn & Suites seeking a friendly, professional, and service-oriented Front Desk Agent to join our team in Houston, TX. As the first point of contact for our guests, you’ll play a key role in creating a warm, welcoming, and memorable experience.The ideal candidate will demonstrate strong hospitality and communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Bilingual or multilingual candidates are highly encouraged to apply, as we proudly serve a diverse range of guests.
Key Responsibilities✔️ Greet guests upon arrival with a warm and welcoming demeanor.✔️ Check guests in and out efficiently, ensuring billing and reservations are accurate.✔️ Handle guest inquiries, requests, and complaints promptly and professionally.✔️ Maintain knowledge of hotel services, amenities, and local attractions.✔️ Perform night audit duties as required, ensuring financial transactions are accurate.✔️ Manage phone calls professionally, providing helpful information and assistance.✔️ Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.✔️ Keep the front desk area clean, organized, and welcoming at all times.✔️ Assist other departments—including laundry and housekeeping—when needed to support smooth hotel operations.
Qualifications & Requirements👉 Previous experience in hospitality or customer service preferred.👉 Strong communication skills and excellent phone etiquette.👉 Ability to multitask and stay organized in a fast-paced environment.👉 Familiarity with hotel property management systems (PMS) is an advantage.👉 Bilingual or multilingual skills are highly desirable.👉 Strong problem-solving and guest relations abilities.👉 A positive attitude and a commitment to exceptional service.