At Company, a dynamic and growing technology firm based in San Salvador, we are committed to delivering exceptional IT services that empower businesses to thrive. We’re looking for a motivated Jr. IT Support professional to join our team on-site in San Salvador. This is a full-time position offering excellent career development and advancement opportunities within the IT support field. If you have a passion for technology and customer service, and want to grow your skills in a collaborative environment, apply today!

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues to end-users in a timely and professional manner.
• Manage user accounts and permissions using Active Directory and Exchange Server administration tools.
• Utilize remote monitoring tools and ticketing systems to track, prioritize, and resolve IT service requests efficiently.
• Support both wired and wireless TCP/IP network environments, ensuring connectivity and performance standards are met.
• Document troubleshooting steps, resolutions, and user communications clearly in the service ticket system.
• Collaborate with senior IT staff to escalate complex issues and participate in ongoing IT projects and upgrades.
• Maintain hardware inventory and assist with setup, configuration, and deployment of new equipment.
• Contribute to continuous improvement of IT support processes to enhance user satisfaction and operational efficiency.

What We’re Looking For

Required:

• English proficiency at 85-90% level to communicate effectively with international teams and documentation.
• 1-2 years of prior experience in IT support or related technical roles.
• Basic knowledge or experience with Active Directory and Exchange Server administration.
• Familiarity with remote monitoring tools and ticket-based service software.
• Technical skills supporting desktop hardware, software, and TCP/IP networks in wired and wireless environments.
• Strong problem-solving skills and customer service orientation.

Preferred:

• Experience working in a fast-paced IT support environment.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• Ability to work collaboratively in a team and eagerness to learn and grow professionally.

What We Offer

• Health insurance coverage to support your well-being.
• Paid time off to maintain a healthy work-life balance.
• Retirement plan options to secure your financial future.
• Opportunities for professional development and IT certifications sponsorship.
• A supportive, growth-oriented work environment focused on career advancement.
• On-site work in a modern office located in San Salvador, fostering team collaboration.

Frequently Asked Questions

Is this position remote or on-site?
This Jr. IT Support role is on-site in San Salvador, El Salvador.

What level of English proficiency is required?
Candidates should have an English level of approximately 85-90% to effectively communicate with internal teams and understand technical documentation.

What technical skills are essential for this job?
Experience with Active Directory, Exchange Server, remote monitoring tools, and desktop support for hardware and TCP/IP networks is essential.

Are there opportunities for career growth?
Yes, Company offers clear career development paths and supports professional certifications to help you advance.

What is the expected salary range for this position?
Competitive salaries in San Salvador for Jr. IT Support roles typically range from USD $500 to $800 per month, depending on experience.

How can I apply?
Interested candidates should submit their application promptly to join our growing team and start their IT career journey.

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Apply today to become part of a company that values your growth and technical expertise!