Part-Time Customer Relations Representative with Software Development Experience in Dallas, TX

KRON Development is seeking a US-based Part-Time Customer Relations Representative with a strong background in software development to join our team in Dallas, Texas. This role is essential in enhancing customer engagement and satisfaction by leveraging your technical expertise to address client needs effectively. Key Responsibilities Engage with customers through multiple communication channels to provide timely support and resolve inquiries. Apply software development knowledge to troubleshoot and resolve technical issues faced by clients. Document customer interactions and maintain accurate records to improve service quality. Assist in creating FAQs and knowledge base articles to empower customers with self-service options. Collaborate closely with the development team to relay customer feedback and recommend product improvements. Conduct follow-ups post-support to ensure customer satisfaction and issue resolution. Participate in ongoing training sessions to stay current with product updates and features. Required and Preferred Qualifications High School Diploma required; additional education in related fields is advantageous. Proven experience in customer service, particularly in technical or software development support roles. Strong understanding of software development principles and troubleshooting methodologies. Proficiency with relevant programming languages or software tools is preferred. Excellent communication skills to translate technical information for non-technical users. Minimum 1-2 years of experience in customer relations or similar positions. Join KRON Development and become part of a supportive, innovative team where your contributions directly impact customer experience and company success. This part-time position offers a competitive monthly salary of $10,000 and requires on-site presence in Dallas, Texas.