Remote Bilingual Spanish/English Customer Service Agent – Atlanta, GA
Published on CazVidat Pearl Interactive Network
Join Pearl Interactive Network’s remote talent community as a bilingual Spanish/English customer service agent supporting future disaster relief efforts.
Salary
$17 per hour
Location
United States
Employment type
Temporary
Workplace
Remote
Remote Bilingual Spanish/English Customer Service Agent – Atlanta, GA
$17 per hour
Job description
Pearl Interactive Network is building a talent community of seasonal bilingual Spanish/English Contact Center Agents for future disaster relief efforts.
Help people access assistance when they need it most. In this temporary, remote customer service role, you will answer inbound calls from individuals registering for hurricane disaster assistance. The ideal candidate is a patient problem solver who communicates clearly, enjoys helping others, and works well as part of a team.
Schedule and compensation
- Operation hours: 8 a.m.–8 p.m. Eastern Time, Monday–Sunday
- Pay: $16.50 per hour
- Additional retirement contribution: $5.09 per hour to the Safe Harbor Retirement Plan; 100% vested immediately
- Work arrangement: Remote
- Employment type: Temporary, seasonal opportunities for future disaster relief operations
Responsibilities
- Answer inbound calls and serve as a point of contact for people registering for disaster assistance.
- Listen patiently and courteously to understand callers’ needs, then provide instructions or referrals.
- Conduct scripted interviews and enter caller information into a Windows-based database, following all instructions.
- Provide contact information and referrals for relevant secondary support organizations and assistance programs.
- Escalate dissatisfied callers through the appropriate channels.
- Communicate professionally and demonstrate strong customer service skills in English and Spanish.
Apply
To apply for the Bilingual Contact Center Agent opportunity, visit Pearl Interactive Network’s application page. This posting is for joining the talent community in preparation for future disaster relief efforts.
Frequently asked questions
Is this position remote or on-site?
This role is based in Atlanta, Georgia and is not remote.
What is the hourly pay for this job?
The pay is $16.50 to $17.50 per hour plus $5.09 per hour contributed to the Safe Harbor Retirement Plan.
What kind of schedule should I expect?
The work hours are from 8 am to 8 pm EST, Monday through Sunday.
What are the main responsibilities of this role?
You will answer inbound calls to assist with hurricane disaster relief registration, provide instructions and referrals, enter data accurately, and escalate dissatisfied callers as needed.
Do I need to be bilingual for this position?
Yes, you must be fluent in both Spanish and English to communicate effectively with callers.