Remote Call Center Representative - Bonao, Dominican Republic

freelancer is seeking a friendly, professional Remote Call Center Representative for a part-time role based in Bonao, Monseñor Nouel, Dominican Republic. In this customer-focused position, you will help deliver a positive service experience, resolve customer concerns, and support customer satisfaction and loyalty.

Key Responsibilities

• Answer incoming customer calls and provide accurate information about products and services.
• Respond to inquiries and resolve issues efficiently with empathy and patience.
• Record customer interactions and feedback in CRM systems.
• Maintain a welcoming, professional demeanor with every customer.
• Collaborate with colleagues to identify process improvements and strengthen service delivery.
• Follow assigned schedules and manage time to handle call volume effectively.
• Attend training to maintain product knowledge and improve customer service skills.

Required and Preferred Qualifications

• High school diploma required.
• Customer service or call center experience preferred.
• Strong communication, active listening, and problem-solving skills.
• Empathy and patience when addressing customer concerns.
• Effective time management and the ability to handle multiple inquiries and tasks.
• Familiarity with CRM software is a plus.
• Ability to work independently with minimal supervision and collaboratively as part of a team.

Reporting and Work Arrangement

You will report to the Call Center Supervisor and work as part of a collaborative team. The position is listed as remote and is part-time; the posting identifies Bonao, Monseñor Nouel, Dominican Republic, as the location.