Call Center Supervisor - Santo Domingo, Dominican Republic
Published on CazVidat Company
Apply for Call Center Supervisor in Santo Domingo. Lead sales teams, meet KPIs, and drive success in a dynamic contact center environment.
Salary
Not provided
Location
Santo Domingo, Nacional, Dominican Republic
Employment type
Full time
Workplace
Not provided
Call Center Supervisor - Santo Domingo, Dominican Republic
Santo Domingo, Nacional, Dominican Republic
Job description
Join Company as a Call Center Supervisor in Santo Domingo! Drive sales success by leading and motivating a dynamic sales team in a fast-paced contact center environment. This full-time role focuses on managing sales through phone and online channels, ensuring your team meets key performance indicators and grows professionally. Key Responsibilities Lead and manage the sales team to achieve commercial goals and comply with company standards. Monitor and motivate team members to consistently meet performance indicators (KPIs). Identify sales process improvements and implement effective action plans. Handle administrative duties including HR, quality assurance, and team operations support. Foster a positive work environment through talent retention and team morale initiatives. Coordinate operational activities to maintain efficiency and effectiveness. Participate in company events and ensure clear communication with internal stakeholders. Qualifications Technical degree or ongoing university studies in administrative or commercial fields. Minimum 1 year experience leading teams in a contact center setting. At least 1 year experience as a sales advisor with proven skills in follow-up and closing sales. Basic English proficiency, especially reading comprehension. Must reside in the Distrito Nacional area. Availability to work standard hours: 9:00 a.m. to 6:00 p.m. or 9:00 a.m. to 3:00 p.m. Become a key player in a vibrant company located in Santo Domingo, where teamwork and innovation drive success. Apply now to lead a motivated sales team and contribute to our commercial growth!
Frequently asked questions
Is this position based in Santo Domingo or is remote work possible?
This is an on-site position located in Santo Domingo, Distrito Nacional, Dominican Republic, with no remote work option.
What are the working hours for this Call Center Supervisor role?
The role requires availability to work standard hours, either from 9:00 a.m. to 6:00 p.m. or from 9:00 a.m. to 3:00 p.m.
What kind of experience do I need to qualify for this supervisor position?
You need at least 1 year of experience leading teams in a contact center and at least 1 year as a sales advisor with proven skills in follow-up and closing sales.
Are there any educational requirements for this job?
Yes, candidates should have a technical degree or be currently studying at university in administrative or commercial fields.
What will my main responsibilities be as a Call Center Supervisor?
You will lead and manage the sales team to meet commercial goals, monitor KPIs, implement sales process improvements, handle administrative duties, and foster a positive work environment.