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Abigail

Customer Service Representative

Contato

Guatemala City, Guatemala, Guatemala
Disponível na CazVid
Contato pela CazVid

Competências

Customer ServiceAdvanced

Provided bilingual support in call centers for various clients, ensuring customer satisfaction.

Social Media ManagementIntermediate

Managed social media platforms, marketing strategies, and design for Guateportal.

Translation & CommunicationAdvanced

Handled translation and communication tasks between sponsors and students, facilitating effective dialogue.

Administrative CoordinationIntermediate

Supported sponsorship programs through administrative and organizational tasks.

Formação acadêmica

Psycology
Universidad Rural de Guatemala

Idiomas

EnglishFluent
SpanishFluent

Resumo

Experienced in bilingual customer service, social media management, and administrative coordination, supporting diverse industries.

Principais conquistas

  • Handled bilingual customer support for major US companies like Walmart, Best Buy, BBVA, and Boost Mobile.
  • Managed social media, marketing, and design for Guateportal, enhancing online presence.
  • Coordinated sponsorship communication, translation, and administrative functions at Mission Impact Guatemala.

Experiência

Customer Service Representative

Teleperformance - Telus International
Jan 2021 - May 2022

Responsible for taking calls in English and Spanish in different US-based companies such as Walmart, Best Buy, BBVA, and Boost Mobile.

English Teacher

Mission Impact Guatemala
May 2022 - June 2024

Social Media Manager

Guateportal
2018 - 2019

Responsible for managing social networks, marketing, and design.

Coordinator Sponsorship Program

Mission Impact Guatemala

Administrative assistant., English and Spanish language translation manager., Responsible for the correspondence department and communication between sponsors and students.

Habilidades

Customer ServiceSocial Media ManagementTranslation & CommunicationAdministrative Coordination
Publicado na CazVid - 3 de jul. de 2025
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