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Alberto
Tech Support Agent
Contato
Competências
Extensive experience in building interactive web applications using JavaScript.
Developed dynamic user interfaces and single-page applications.
Created responsive and accessible webpage layouts.
Participated in iterative development processes, daily stand-ups, and sprint planning.
Formação acadêmica
Resumo
Dedicated web developer experienced in crafting responsive and performant web applications, collaborating effectively with cross-functional teams.
Principais conquistas
- Led development of multiple web-based projects with a focus on user experience
- Optimized codebase resulting in 20% performance improvements
- Collaborated across teams to implement new features and functionalities
Experiência
Tech Support Agent
Responding to customer inquiries via phone, email, or chat., GPS live tracking., Providing product or service information to customers., Tech support for GPS device.
Customer Support Agent
Responding to customer inquiries via phone, email, or chat., Resolving customer complaints and issues promptly and effectively., Providing product or service information to customers., Processing orders, returns, and exchanges., Maintaining accurate customer records and documentation., Collaborating with other departments to address complex customer needs.
Customer Service Agent
Responding to customer inquiries via phone., Providing product or service information to customers., Processing orders and service assignation., Maintaining accurate customer records and documentation.
Sales Agent / Supervisor / Trainer
Overseeing daily team operations, Conducting training sessions for new hires, Monitoring team performance and providing feedback, Handling escalated customer issues, Developing training materials and programs, Coaching and mentoring team members, Analyzing performance metrics and reporting
Customer Service/ Tech Support Agent
Resolving customer complaints and issues promptly and effectively., Providing product or service information to customers., Maintaining accurate customer records and documentation.