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Aldo
Customer Care Representative
Contato
Competências
Utilized active listening, empathy, and solution-driven approaches to assist customers effectively.
Managed multiple chat conversations concurrently to support client inquiries efficiently.
Created and updated tickets with accurate information supporting case resolution.
Used Word, Excel, and Outlook for documentation, communication, and case tracking.
Utilized ServiceNow platform to manage customer tickets and case tracking.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service professional with experience in tech support, chat management, and case documentation.
Principais conquistas
- Provided comprehensive support via chat and phone, ensuring quick resolution.
- Managed multiple chat interactions simultaneously, improving efficiency.
- Documented and updated case information accurately, supporting ongoing follow-ups.
Experiência
Customer Care Representative
Provided customer support via chat and phone, ensuring fast and clear assistance., Resolved inquiries, processed requests, and followed up on ongoing cases., Created and updated tickets with accurate and professional information.