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Aldwyn
Customer Service Outreach Representative (Bilingüe)
Contato
Competências
Used various analytical tools to interpret healthcare data and generate insights.
Utilized SQL for querying large databases to extract relevant information for reports.
Created dashboards and visual reports for clinical teams using Tableau and Power BI.
Applied understanding of healthcare processes to analyze clinical data effectively.
Formação acadêmica
Resumo
Dedicated data analyst with experience in managing and interpreting healthcare datasets to support clinical decisions.
Principais conquistas
- Developed and maintained dashboards and reports for clinical teams, improving data accessibility
- Analyzed large datasets to identify trends and inform decision-making in patient care
- Collaborated with cross-functional teams to streamline data collection processes
Experiência
Customer Service Outreach Representative (Bilingüe)
Contacto directo con miembros para coordinar citas médicas y exámenes preventivos dentro de su plan de salud., Comunicación con clínicas y médicos mediante third-party calls para confirmar y agendar citas., Apoyo como intérprete bilingüe entre clientes y personal médico cuando era necesario., Seguimiento de casos y actualización de información de los miembros en sistemas internos., Aplicación de normas HIPAA para el manejo confidencial de información médica.