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Ale
Virtual Assistant to CEO Remote
Contato
Competências
Demonstrated experience with Short-Term Rental Operations.
Demonstrated experience with Vacation Rental Management Support.
Demonstrated experience with Guest Experience.
Demonstrated experience with Check-In/Check-Out Coordination.
Demonstrated experience with Cleaning & Turnover Coordination.
Formação acadêmica
Idiomas
Resumo
Virtual Assistant to CEO Remote open to new opportunities
Experiência
Virtual Assistant / STR Operations & Property Management Support
Provide day-to-day remote operational support for a U.S.-based short-term rental/vacation property management operation, coordinating property readiness, maintenance, vendors, guest-related issues, and administrative follow-up across multiple vacation rental properties.. Support the daily operation of multiple short-term rental properties, helping ensure properties remain operational, properly maintained, and ready for guests.. Monitor issues reported by guests, cleaners, handymen, maintenance personnel, and internal team members; track issues through scheduling, service completion, documentation, and final follow-up.. Monitor upcoming check-ins/check-outs and identify potential issues that could affect guest arrival or property readiness.. Coordinate cleaning schedules and communicate with cleaning teams regarding turnovers, property conditions, supplies, damages, and special requirements.. Monitor property supply needs and coordinate deliveries or replenishment; assist with research, purchasing, and other administrative tasks.. Schedule and coordinate handymen, maintenance technicians, HVAC professionals, pool technicians, appliance repair vendors, and other service providers.. Contact vendors, explain reported problems, provide property information, coordinate availability, and obtain pricing and estimated completion times.. Confirm appointments and expected arrival times; request updates, photos, invoices, and other documentation when needed.. Follow up after appointments to confirm resolution, determine whether additional work is required, and coordinate rescheduling when necessary.. Maintain communication between vendors, internal team members, property owners, and other stakeholders.. Respond to unexpected property and guest issues requiring immediate attention and coordination, prioritizing based on guest impact, safety, potential property damage, urgency, and upcoming reservations.. Coordinate urgent repairs involving HVAC, water leaks, pool equipment, appliances, lighting, doors, fans, plumbing, and other property concerns.. Communicate professionally with guests while coordinating internally with vendors and property teams to minimize disruption.. Take ownership of issues from initial report through resolution, escalation, documentation, and final follow-up.. Maintain organized records of outstanding property issues, appointments, vendor follow-ups, completed work, and next steps.. Review operational trackers and communication channels for new issues and action items; monitor follow-up dates to prevent open cases from being overlooked.. Coordinate information across multiple platforms and team members to maintain accurate operational records.
Customer Service & Back-Office Experience
Built 10+ years of experience supporting U.S.-based customers and business operations across customer service, back-office operations, case management, documentation review, and specialized support environments.. Provided professional customer service to U.S.-based customers through phone and digital communication channels.. Managed customer cases from initial contact through resolution, ensuring appropriate follow-up and documentation.. Investigated customer concerns, identified appropriate solutions, coordinated next steps, and handled escalated or complex situations professionally.. Managed high volumes of information while maintaining accurate records and following established procedures.. Specialized in back-office case management and administrative support, including documentation review and validation.. Followed up on pending cases, missing information, documentation, and required actions; maintained accurate records across internal systems.. Coordinated information between departments to move cases forward and prevent unnecessary delays.. Worked independently while meeting productivity, quality, and service expectations.. Supported dental insurance customers with questions regarding coverage, benefits, claims, eligibility, and related services.. Reviewed customer information and insurance documentation and explained complex insurance information clearly and professionally.