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Alejandra
Customer service (phone) and back office agent
Contato
San Salvador,San Salvador Department,El Salvador
Disponível na CazVid
Formação acadêmica
High School Diploma
Queen ́s School of Business
Completed 2014
Bachelor's Degree
Technological University of El Salvador
Advanced Excel course
ITCA Fepade
Completed 2019
Idiomas
enNative
Experiência
Customer service (phone) and back office agent
Teleperformance
December 2021 - May 2023
Provided customer support for Credit Karma over the phone, resolving account and transaction issues, and assisted with credit score inquiries via chat and email., Worked with Choice Hotels in sales, handling phone reservations.
Back office and QA Analyst
Skycom BPO
June 2023 - July 2025
Responsible for sending information to clients via chat and also legal documents to the counties within the state., Evaluated and provided feedback to agents to ensure compliance with the required service standards.
Customer service and tech support agent
Fusion BPO
April 2021 - November 2021
Provided support with online requests for an AT&T account and assisted customers who called to resolve issues., Helped with fixing residential service when necessary or taking new orders.
Publicado na CazVid - 17 de mai. de 2026