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Alejandro
Bilingual Helpdesk Agent
Contato
Competências
Applied JavaScript extensively in developing interactive web features and front-end logic.
Built dynamic user interfaces and reusable components using React.js framework.
Worked with designers, product managers, and QA teams to deliver cohesive software solutions.
Managed code repositories, conducted reviews, and maintained project version history.
Formação acadêmica
Resumo
Experienced software developer specialized in web application development.
Principais conquistas
- Led the migration of legacy systems to modern frameworks, increasing system stability.
- Developed and maintained multiple client-facing web applications, ensuring high usability.
- Collaborated with cross-functional teams to deliver projects on time and meet client requirements.
Experiência
BILINGUAL HELPDESK AGENT
FCR assistance in Operative System inquiries and complaints., Create, modify, and deactivate user accounts in various systems as needed., Diagnose and resolve hardware, software, and network problems for end-user., Work closely with other IT team members to escalate complex issues and implement solution
BILINGUAL IT AGENT
Provide timely and effective support via phone and email, addressing user concerns and inquiries., Maintain detailed records of issues and resolutions in a ticketing system, contributing to knowledge bases., Assist in maintaining network connectivity and security protocols for users