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Alejandro
Operations Manager
Contato
Competências
Experiencia demostrada en MEWS Channel Manager.
Experiencia demostrada en Cloudbeds.
Experiencia demostrada en Booking.com.
Experiencia demostrada en Expedia.
Experiencia demostrada en Airbnb.
Formação acadêmica
Idiomas
Resumo
Operations Manager buscando nuevas oportunidades
Experiência
Operations Manager
Lead and coordinate a workforce of more than 40 employees across housekeeping, maintenance, front desk, restaurant, kitchen, and laundry operations.. Oversee a portfolio of more than 60 rooms, maintaining an average daily occupancy of approximately 90% across short-, medium-, and long-term stays.. Review daily financial indicators and operating performance to identify cost efficiencies and opportunities to optimize revenue.. Coordinate hotel and restaurant purchasing, supplies, inventory, and vendor relationships.. Manage guest concerns and operational issues directly, delivering personalized service and timely resolutions.. Maintain a direct business relationship with the Russian Embassy as a lodging client for diplomats on official assignments.
Luxury Real Estate Sales Advisor
Advised clients and supported the sale of luxury properties in Tulum.. Collaborated closely with internal teams and supported the launch of new developments.. Developed a personal professional brand to support client outreach and business generation.
General Manager
Led the planning, launch, and overall operation of a hospitality property, coordinating recruitment of 19 employees, staff training, licenses, and permits.. Managed operational teams and external suppliers, focusing on service standards, process efficiency, regulatory compliance, and continuous improvement.. Prepared and controlled budgets, expenses, and inventories; monitored performance indicators including EBITDA and RevPAR.. Made operational and financial decisions aimed at optimizing resources, controlling costs, and generating business value.. Designed the food and beverage menu and operating processes for the hotel's fine-dining restaurant.. Established team roles, schedules, and coverage plans while maintaining a positive work environment and low staff turnover.. Led the hotel's operational reactivation during the pandemic, maximizing operating capacity and profitability with a limited budget and lean staffing.. Improved the guest experience through personalized service and effective resolution of operational issues.. Maintained reservation systems and online distribution channels, including OTAs.. Oversaw restaurant operations and compliance with strict hygiene and sanitation standards.
In-house Sales Advisor
Managed prospective and international clients for an exclusive real estate development and expanded the client portfolio.. Supported sales campaigns using Facebook / Meta marketing.
In-house Sales Advisor
Supported property sales and client service, gaining practical knowledge of the Tulum real estate market and international clientele.