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Alejandro
Customer Service
Contato
Competências
Provided assistance to clients via calls and emails, resolving issues and guiding them through product or service options.
Facilitated clear and effective communication with customers in diverse scenarios including technical support and sales.
Managed customer orders from platforms like Amazon, ensuring accurate processing and issue resolution.
Supported outbound sales campaigns for supplements and insurance, assisting in customer acquisition and retention.
Performed backoffice tasks and email communications supporting operational workflows.
Formação acadêmica
Idiomas
Resumo
Experienced customer service representative with a strong background in client support, order processing, and sales support across various industries including e-commerce, insurance, and health supplements. Adept at communicating effectively via calls and emails, with a focus on resolving customer...
Principais conquistas
- Handled customer inquiries for Amazon orders across multiple platforms, ensuring consistency and customer satisfaction.
- Provided insurance consultation services to elderly clients, enhancing their awareness of available coverage options.
- Supported weight loss supplement sales via emails and outbound calls, contributing to customer engagement and support.
Experiência
Customer Service
Answering calls for customers who needed help with their respective orders from the Amazon platform.
Customer Service
Offering Insurance to people over 65 years of age.
Customer Service Amazon
Answering calls from clients from the United States and Mexico who needed assistance with their Amazon orders.
Customer Service
Worked as backoffice agent and did outbound calls., Helped customers through emails selling supplements to lose weight.