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Alejandro
Soporte Técnico en Sitio
Contato
Competências
Handled troubleshooting and support for hardware, software, and network issues.
Managed incident registrations and follow-up using support platforms.
Provided support and resolutions to clients across multiple regions, ensuring service quality.
Utilized Office tools for documentation and reporting tasks.
Handled basic to intermediate database operations related to support tasks.
Formação acadêmica
Idiomas
Resumo
Experienced in technical support, client management, and multi-platform issue resolution, with a strong focus on quality and productivity across diverse regions.
Principais conquistas
- Managed initial client inquiries via phone, email, and ticket platforms, ensuring prompt issue registration.
- Handled technical incidents across hardware, software, and networks, escalating complex problems to Level 2 support.
- Provided customer service and client management across multiple countries, maintaining high standards of quality and productivity.
Experiência
Soporte Técnico en Sitio
Atención de consultas iniciales por teléfono, correo o plataforma de tickets., Gestión de incidencias de software, hardware y redes., Registro y seguimiento de casos técnicos., Escalamiento de problemas complejos al Soporte Nivel 2.
Asesor de Servicio al Cliente (SAC)
Atención y gestión de clientes en República Dominicana, Puerto Rico y EE.UU., Resolución de problemas en primer contacto y tramitación de reclamaciones., Soporte a productos de la línea Belcorp (Ésika, L’Bel, Cyzone)., Aseguramiento de estándares de calidad y productividad en atención telefónica.