Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Alejandro
Virtual Assistant Call Center Lead
Contato
Competências
Used extensively for front-end development with modern frameworks like React and Angular.
Designed and integrated APIs to facilitate seamless communication between front-end and back-end systems.
Managed SQL and NoSQL databases for application data storage and retrieval.
Participated actively in Agile teams, contributing to sprints and code reviews.
Formação acadêmica
Resumo
Software Developer with 5 years of experience in web application development, specializing in front-end and back-end integrations, API design, and team collaboration.
Principais conquistas
- Led the development of a customer portal, enhancing user experience and reducing support tickets by 20%
- Implemented RESTful APIs that improved data exchange speed and reliability across services
- Collaborated on multiple projects, showcasing skill diversity in full-stack development and team coordination
Experiência
Virtual Assistant Call Center Lead
Manage call center team's metrics by regularly collaborating with the quality control department, Inform management about trends and provide improvement suggestions
Customer Support Specialist
Coach and assist training for incoming new hires
Virtual Assistant
Managing appointments for a recognized weight loss clinic in the US, Following up with patients and making sure reports are on time
Customer Support
Collections agent for both Spanish and English customers for a retail company based in the US
Logistics Coordinator
Tracking specialist for a US-based logistics company, Calling mainly truck drivers to know the status of freight, Inputting data into the company's CRM and building loads according to the specifications and needs of the customer
Spanish Interpreter
Medical Spanish Interpreter for a recognized interpretation company based in the United States, Attending patients in hospitals through audio and video calls