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Alexander
Customer Service Representative
Contato
Competências
Utilized SQL to extract, manipulate, and analyze large datasets in healthcare projects.
Created interactive dashboards using Tableau to communicate key insights to stakeholders.
Applied Python for data cleaning, analysis, and automation of routine tasks in healthcare data analysis.
Performed statistical and trend analyses on healthcare data to support clinical and operational decisions.
Formação acadêmica
Resumo
Data analyst with over five years of experience leveraging SQL, Python, and Tableau to derive actionable insights from healthcare data. Proven ability to develop efficient data pipelines, create impactful dashboards, and support data-driven decision-making across healthcare organizations.
Principais conquistas
- Led the development of a healthcare data pipeline, improving data processing efficiency by 30%.
- Spearheaded a patient data analysis project that informed hospital resource allocation.
- Developed dashboards and reports that enhanced decision-making processes across multiple departments.
Experiência
Customer Service Representative
Direct communication with customers though live calls, E-mail and chat, managed entirely through Zendesk., Servicing customers seeking assistance with the issuance process of a wide range of travel documents, such as electronic travel authorizations (U.S ESTAs, Canada eTAs, etc), U.S passport applications and Non-immigrant VISAS.
Consecutive Interpretation Agent (ENG-SPA)
Precise and accurate interpretation of information given by client into equivalent terminology in the customer's native language., Servicing clinical and non clinical medical calls, insurance calls (automotive and medical), etc.
Over the phone medical interpreter (ENG-SPA)
Employed by ICC BPO worked for Kelly services campaign and placed under LanguageLine Solutions'supervision and extensive training., Precisely and accurately interpreted medical information given by the provider into equivalent terminology in the patient's native language., Serviced different types of medical calls (Clinical, non-clinical, emergency calls, Healthcare/insurance inquiries)., Maintained strict patient confidentiality in accordance to policies and standards.
Administrative Assistant
Assisted the HR, recruitment, and administration operations of Callbox Medellin office., Converted materials from English to Spanish and vice versa when deemed necessary (Contracts, Email templates, training and recruitment materials, call scripts, etc)., Assisted production managers to take care of the movement of employees, promotion, layoff, transfer, resignation, etc., Created email content for client campaigns., In charge of the onboarding, training and training of both bilingual and non-bilingual agents.
Live Feed Data Analyst - Service Provider
Monitored and collected data from live sports events all around the world., Provided support to sports reporters., Resolved cases of discrepancy in information compared to various external sources.
Customer Service Representative
Employed by Teleperformance, worked as a customer service agent for the Disney+ streaming service platform, attending customers worldwide through chat, live calls and email, mainly from Latin America and United States, solving streaming, billing and technical issues through specific troubleshooting processes and tools (like ServiceNow, Five9, etc).