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Alexandra
Hotel Receptionist
Contato
Competências
Expertise in engaging clients, resolving issues, and ensuring positive experiences across hospitality and sales environments.
Effective verbal and written communication skills demonstrated through guest interactions and appointment setting.
Collaborates effectively with colleagues to achieve service excellence and operational efficiency.
Able to quickly identify issues and implement solutions in fast-paced customer service settings.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 5 years in hospitality and sales roles, skilled in customer engagement, appointment setting, and team collaboration. Committed to delivering exceptional service and driving customer satisfaction.
Principais conquistas
- Provided exceptional customer service, handling guest inquiries and complaints effectively at Hacienda Las Calcetas.
- Managed reservations and seating arrangements, ensuring smooth operations at Olive Garden.
- Generated leads and scheduled appointments, increasing client engagement for DStar Construction.
- Demonstrated strong communication and problem-solving skills across diverse customer-facing roles.
Experiência
HOTEL RECEPTIONIST
Welcome guests, verifying identification through system and assigning room to guests. Checking guests in and out. Provide great customer service, handle complaints and answer any questions guests may have. Complete daily forms.
FOOD RUNNER & HOSTESS
Greet guests and seat them. Manage reservations and seating chart. Answer phone calls and make reservations
CASHIER
Welcome customers and answer questions about the menu.. Take orders and collect payments. Bag and deliver orders. Mise en place and prep. Complete opening and closing tasks
APPOINTMENT SETTER
Contact prospects through phone calls. Generate leads. Share information about the company’s offering. Qualify prospects and set appointment for correct candidates