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Amanda
Customer Advisor: Inbound Support (Currys Campaign)
Contato
Competências
Extensive experience performing complex data analysis to inform business strategies.
Proficient in querying and managing relational databases for data extraction and analysis.
Skilled in creating dashboards and visual reports to communicate insights effectively.
Utilized advanced Excel functions to automate reports and analyze large datasets.
Worked with various teams to understand data needs and deliver actionable insights.
Formação acadêmica
Resumo
Seasoned data analyst with over five years of delivering actionable insights in financial services. Skilled in data management, visualization, and cross-team collaboration.
Principais conquistas
- Led data analysis projects that improved reporting accuracy and efficiency
- Developed dashboards and visualizations for real-time decision-making
- Collaborated with cross-functional teams to streamline data collection processes
Experiência
Customer Advisor: Inbound Support (Currys Campaign)
Handle high-volume inbound customer queries for Currys UK retail client., Accurately log queries and resolutions in CRM systems., Troubleshoot technical issues, provide product information, and resolve delivery concerns., Manage escalation processes, follow-ups, and email correspondence., Assist in team administrative tasks to streamline workflow and maintain service consistency.
Customer Service Agent: Inbound & Retentions
Delivered customer service for UK-based utility clients in a high-pressure environment., Logged and resolved service and billing queries., Assisted with retention strategies and communicated service upgrades., Operated internal systems to maintain accurate client records.
Director, KZN Business Development
Managed business operations, client consultations, and new business development., Oversaw administrative training for support and technical teams., Ensured accurate forecasting and managed multiple public sector contracts.
Held various senior and support roles with leading companies, including: Link Africa, Business Connexion, Neotel, and Datacentrix, focusing on:, Contract administration and customer service management, Government account handling and SLA documentation, Project coordination and internal process support, Order management, debt control, quote preparation, Coordination of technical and logistics support teams