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Analucrecia
Customer Service & Support specialist with diverse technical skills
Contato
Guatemala City, Guatemala, Guatemala
Aberto a trabalho remoto
Disponível na CazVid
Competências
Technical SupportAvanzado
Provided technical support, demonstrating proficiency in troubleshooting and assisting users.
Computer SkillsAvanzado
Utilized Microsoft Office and Google Products to perform various work-related tasks.
Customer ServiceIntermedio
Handled customer interactions in roles such as CSR and appointment setter, focusing on client satisfaction.
Communication SkillsAvanzado
Demonstrated effective verbal and written communication through interpreter and negotiation roles.
Formação acadêmica
HIGH SCHOOL
Colegio Gibbs
Completed Nov 2016
UNIVERSITY
Universidad Rafael Landivar
Completed Jul 2019
Idiomas
English90%
Spanish100%
Resumo
Customer service professional with experience in technical support, negotiations, and communication across diverse industries.
Principais conquistas
- Provided technical support and customer service for major clients like TELUS International and Royal Caribbean
- Handled negotiations and interpreter roles, demonstrating communication and problem-solving skills
- Managed appointment setting for automotive sales, showcasing multitasking and organizational abilities
Experiência
Technical Support, Upseller and CSR for Mobility
TELUS INTERNATIONAL
2020 - 2021
Customer Service Representative for Royal Caribbean
CONDUENT
2021 - 2023
Negotiatior for Encore
ICON SOLUTIONS
2023 - 2023
Interpreter
TELEPERFORMANCE
2024 - 2025
Appointment Setter
TITAN AUTO GROUP
Current
Habilidades
Technical SupportComputer SkillsCustomer ServiceCommunication Skills
Publicado na CazVid - 17 de mai. de 2026