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Anderzon
Sales Tech Support Rep
Contato
Competências
Applied statistical techniques to interpret complex datasets and support strategic decisions.
Created interactive dashboards and visual reports using tools like Tableau and Power BI.
Wrote complex queries to extract and manipulate data from relational databases.
Compiled and presented data insights to stakeholders through reports and presentations.
Applied statistical models to analyze trends and improve data-driven strategies.
Formação acadêmica
Resumo
Analytical professional specializing in leveraging data to inform decision-making across healthcare and finance sectors.
Principais conquistas
- Led data analysis projects for healthcare provider, improving reporting efficiency.
- Developed dashboards that enhanced decision-making processes in finance department.
- Gained expertise in statistical analysis, data visualization, and reporting tools.
Experiência
Sales Tech Support Rep
Outbound and inbound calls for AT&T campaign, Customer enrolled in the ACCESS PROGRAM AT&T, Cold calling to potential leads offering phone, cable, and internet plans (70 calls per day), Customer service/Tech support troubleshooting hardware and software features, Sales backup department helping customers online how to increase their internet speed, Implemented brand marketing and sales campaigns.
Language Interpreter
Provided oral interpretations for clients during special events, Facilitated communication between law enforcement personnel and individuals involved in crimes, Provided language translation and customer service skills to clients in medical field and car insurance business sectors.
Sales Representative
Selling tickets to potential leads in the middle of any customer service call, Customer service assistance fixing connection flights, Find baggage and guide them to return incorrect baggage through skyspeed system, Refund assistance whenever voucher did not work, Check-in/out; find the best possible flight whenever customers missed it.