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Andrea
Operations & Logistics Supervisor
Contato
Competências
Demonstrated experience with Operations Management.
Demonstrated experience with Customer Operations.
Demonstrated experience with Logistics & Dispatch.
Demonstrated experience with Service Delivery.
Demonstrated experience with Vendor Coordination.
Formação acadêmica
Idiomas
Resumo
Operations & Logistics Supervisor open to new opportunities
Experiência
Operations & Logistics Supervisor
Led distributed operations teams supporting logistics, compliance, inventory reconciliation, and customer operations, aligning workload, priorities, service expectations, quality standards, and client deliverables.. Served as a primary point of contact for U.S.-based customers, handling operational requests, escalations, status updates, reporting, and follow-through across internal teams, vendors, and field-service partners.. Managed day-to-day people operations including candidate interviews, hiring input, onboarding, training, PTO approvals, attendance, worked hours, overtime, payroll-related administration, coaching, performance reviews, and development plans.. Created and maintained SOPs, standard work, job aids, and training materials to improve consistency, knowledge transfer, process control, and business continuity.. Monitored KPIs, SLAs, recurring failure patterns, and operational exceptions; investigated root causes, coordinated corrective actions, and improved visibility into risks and service-impacting trends.. Strengthened vendor follow-up and escalation processes for compliance inspections through proactive reminders, reassignment, and secondary-vendor coverage to protect required service timelines.
Operations & Logistics Team Lead
Coordinated day-to-day execution for a customer-facing operations team, balanced workload, monitored quality and deadlines, supported escalations, and ensured adherence to client procedures and service expectations.. Trained and onboarded new employees, reinforced best practices, delivered coaching and actionable feedback, and supported ramp-up and ongoing capability development.. Acted as a bridge between specialists, leadership, clients, and vendors by communicating risks, documenting decisions, clarifying priorities, and following through on operational commitments.. Contributed to SOPs, quality reviews, process documentation, and continuous-improvement initiatives that strengthened consistency and reduced avoidable errors.
Logistics Specialist
Managed end-to-end fuel-delivery coordination for U.S. customers across transportation, energy, food manufacturing, industrial gases, and industrial-services sectors.. Reviewed inventory availability, dispatched fuel loads, tracked orders through delivery, maintained operational visibility, and coordinated with customers, carriers, vendors, and internal teams.. Resolved delivery exceptions, inventory constraints, timing conflicts, and communication gaps while protecting service continuity and customer expectations.
Digital Sales & E-commerce Specialist
Managed digital sales and order fulfillment from customer inquiry through quotations, invoicing, shipping coordination, post-sale follow-up, and Shopify content updates.
Digital Sales Advisor
Managed digital prospects, CRM pipelines, quotations, financing guidance, structured follow-up, and coordination with showroom teams to support appointment conversion and customer continuity.
Quality Analyst / Customer Service Advisor
Provided multichannel customer support and later evaluated customer interactions, monitored quality KPIs, identified performance gaps, and delivered coaching and feedback to improve service consistency.