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C
Learning & Development Analyst
Contato
Competências
Developed tailored learning initiatives to address organizational skill gaps and performance objectives.
Built and maintained long-term relationships through personalized solutions, improving client satisfaction.
Analyzed transaction data to identify suspicious activities, contributing to financial security measures.
Worked with stakeholders to identify skill gaps and develop effective organizational training programs.
Tracked key indicators to measure the effectiveness of learning and retention initiatives.
Formação acadêmica
Idiomas
Resumo
Versatile analyst with over 5 years in training, customer retention, and fraud prevention. Skilled in designing programs, managing client relationships, and analyzing data to support organizational goals.
Principais conquistas
- Designed and implemented learning programs aligned with business goals at H&CO Latam.
- Managed high-value client relationships, enhancing customer loyalty as a Retention Specialist.
- Monitored and analyzed financial transactions to detect potential fraud, ensuring security.
Experiência
Learning & Development Analyst
Análisis de necesidades de capacitación a nivel organizacional, Diseño e implementación de programas de aprendizaje alineados con los objetivos del negocio, Seguimiento de indicadores clave para medir su efectividad e impacto, Trabajo en colaboración con stakeholders para identificar brechas de...
Retention Specialist
Gestión de relaciones de alto valor con clientes mediante un servicio excepcional y estratégico, Enfocado en la fidelización, Desarrollo de soluciones personalizadas que fortalecieron la lealtad de los usuarios
Customer Service and Sales Specialist
Acompañamiento a clientes durante el proceso de compra de los servicios de la compañía, Garantizando cierres de venta exitosos, Construcción de relaciones a largo plazo con clientes en los Estados Unidos
Fraud Analyst
Análisis y monitoreo de transacciones financieras con potencial riesgo de fraude bancario dentro de los Estados Unidos, Investigación de actividades sospechosas, Protección de la seguridad de la información de los titulares de tarjetas