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Andres

Customer Experience Advocate

Contato

Jamundí, Valle del Cauca Department, Colombia
Disponível na CazVid
Contato pela CazVid

Competências

Project ManagementAvanzado

Overseeing project planning, execution, and delivery within budget and timeframe.

Team LeadershipIntermedio

Leading multidisciplinary teams to achieve project goals and maintain quality standards.

Client CoordinationIntermedio

Communicating with clients to understand requirements and ensure satisfaction.

Budget ManagementIntermedio

Managing project budgets, costs, and resources to optimize financial performance.

Risk AssessmentIntermedio

Identifying and mitigating potential risks throughout the project lifecycle.

Resumo

Experienced construction project manager with a demonstrated ability to lead large projects and coordinate teams and stakeholders effectively.

Principais conquistas

  • Led multiple large-scale construction projects from inception to completion, ensuring on-time delivery.
  • Managed project teams and coordinated with clients and stakeholders to meet project specifications.
  • Implemented new project management processes that improved efficiency and communication.

Experiência

Customer Experience Advocate

Webcat
04/2021 - 06/2025

Assessed agencies’ surplus disposal needs and scheduled personalized online demonstrations., Ensured attendance through consistent follow-up and clear communication., Guided agencies step by step through the registration and activation process post-demo to ensure successful onboarding and platform adoption., Played a key role in converting interest into active usage by addressing concerns and providing continued support.

Interpreter

Teleperformance Col
01/2020 - 05/2021

Accurately interpret interactions between doctors and patients., Deliver exceptional customer service in medical and business contexts.

Processing Agent

USA Student Debt Relief
06/2019 - 12/2019

Enroll U.S. residents in federal student loan repayment programs., Monitor applications and provide clients with updates.

Collections Agent

Sitel
04/2018 - 08/2018

Provide outstanding customer service and ensure effective debt collection.

Habilidades

Project ManagementTeam LeadershipClient CoordinationBudget ManagementRisk Assessment
Publicado na CazVid - 17 de mai. de 2026
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