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Andrew
Call Centre Agent at Sanlam
Contato
Pretoria, Gauteng, South Africa
Disponível na CazVid
Competências
Customer ServiceAdvanced
Skilled in addressing customer needs, ensuring satisfaction, and fostering positive relationships.
CommunicationAdvanced
Effective verbal and written communication tailored to diverse audiences and situations.
Problem SolvingIntermediate
Capable of analyzing issues quickly and providing practical solutions to customer concerns.
TeamworkIntermediate
Collaborates effectively with colleagues to achieve common goals and improve service delivery.
Formação acadêmica
Kgakoa Senior Secondary School
Completed 2008
Diploma in Business Administration
PC Training & Business college
Completed 2012
Resumo
Dedicated Call Centre Agent with strong communication and problem-solving skills, proven in delivering excellent customer support at Sanlam. Holds a Business Administration diploma and experienced in team collaboration.
Principais conquistas
- Consistently achieved high customer satisfaction ratings through effective communication and problem-solving.
- Handled an average of 50+ customer interactions daily, ensuring timely resolution of inquiries.
- Contributed to team targets by maintaining a high call resolution rate and positive customer feedback.
Experiência
Call Centre agent
Sanlam
Shop Assistant
Mr. Price
Habilidades
Customer ServiceCommunicationProblem SolvingTeamwork
Publicado na CazVid - 4 de ago. de 2026