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Andrew
Call Center Agent
Contato
Competências
Demonstrated experience with Spanish / English.
Demonstrated experience with Customer service and problem-solving.
Demonstrated experience with Sales and negotiation.
Demonstrated experience with Team leadership and coordination.
Demonstrated experience with Organization and time management.
Formação acadêmica
Idiomas
Experiência
Call Center Agent
Provided bilingual customer service via inbound and outbound calls., Assisted English- and Spanish-speaking clients with billing, account inquiries, and technical support., Maintained high customer satisfaction by actively listening, showing empathy, and resolving issues promptly., Consistently met and exceeded performance metrics including call handling time, quality, and satisfaction scores., Demonstrated teamwork and adaptability in a fast-paced, goal-driven environment.
Construction Manager
Managed client relationships and negotiated service agreements for residential and commercial projects., Supervised construction teams ensuring safety, productivity, and compliance with deadlines., Coordinated logistics of materials, inventory, and supplier deliveries to ensure smooth project flow., Oversaw budget control, procurement, and cost optimization efforts., Strengthened leadership and communication skills by collaborating with diverse multicultural teams.
Administrative and Logistics Assistant
Handled national and international sales of coffee, cheese, and seasonings., Coordinated export operations, documentation, and shipping logistics to multiple countries., Managed inventory, invoices, and customer orders while ensuring timely delivery., Supported management in vendor relations, purchasing, and quality control., Contributed to expanding international customer base and improving operational efficiency.