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Andrey
Customer Service Representative at Encore
Contato
Competências
Skilled in managing customer interactions, resolving issues, and maintaining positive relationships.
Effective in conveying information clearly and professionally across diverse audiences.
Familiar with maintaining and updating customer data using CRM platforms.
Experience in monitoring and managing online content to ensure community guidelines are followed.
Formação acadêmica
Idiomas
Resumo
Versatile professional with a background in customer service, financial product cross-selling, and social media moderation. Adept at managing customer data, fostering positive relationships, and ensuring content quality. Eager to leverage communication and interpersonal skills in dynamic environments.
Principais conquistas
- Managed customer accounts efficiently, ensuring data accuracy in CRM systems.
- Performed successful cross-selling of financial products, increasing revenue opportunities.
- Handled collections, contributing to improved recovery rates and customer satisfaction.
Experiência
English Language Teacher
Teaching English during social service.
Customer Service Representative
Handling collections, Performing cross-selling of financial products, Maintaining customer information using the CRM platform.