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Andrés
Client Services Representative
Contato
Competências
Used extensively for web application development, including frontend and backend integrations.
Managed project timelines and coordinated cross-functional teams to meet deliverables.
Applied in team processes to enhance development workflows and expedite delivery cycles.
Designed and optimized database schemas, written complex queries for data retrieval.
Supervised a team of developers, providing mentorship and guiding project execution.
Formação acadêmica
Resumo
Experienced software engineer specializing in full-stack development, project management, and team leadership.
Principais conquistas
- Progressed from Junior Developer to Lead Software Engineer within 3 years.
- Contributed to the development of core features for three major projects with positive client feedback.
- Led a team of 4 developers to deliver a critical product upgrade on time and within scope.
Experiência
Client Services Representative
Deliver support via email, chat, and phone., Resolve client issues, manage orders, and ensure customer satisfaction in coordination with internal teams.
Managing sensitive delivery information, providing accurate timeframes, managing refunds, claims, team builder improvements plans.