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Angel
Agente de servicio al cliente
Contato
Competências
Applied statistical techniques and data visualization tools to interpret complex datasets.
Queried large databases for data extraction and reporting in multiple projects.
Utilized advanced Excel functions for data manipulation, analysis, and reporting.
Conducted industry analysis and competitive benchmarking to inform strategic decisions.
Used Python scripts for data cleaning and automation tasks.
Formação acadêmica
Resumo
Results-driven Data Analyst with 5 years of experience in financial services, expertise in data analysis, visualization, and database querying.
Principais conquistas
- Conducted data analysis leading to actionable insights in client projects
- Developed and maintained dashboards for quarterly reporting, improving data accessibility
- Led a team to streamline data collection processes, reducing errors by 15%
Experiência
Agente de servicio al cliente
Brindo atención personalizada a pasajeros nacionales e internacionales, ofreciendo un trato cercano y profesional., Coordino servicios especiales y solicitudes, asegurando una experiencia satisfactoria para cada cliente., Desarrollo habilidades clave en hospitalidad, como la comunicación efectiva, la empatía y el manejo adecuado de quejas, siempre con un enfoque en la calidad del servicio.