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Ángel
Customer Experience Specialist
Contato
Competências
Provided technical support, fraud resolution, and product education in banking and telecommunications sectors.
Conducted real-time social media activity analysis, flagging high-risk content and ensuring brand reputation.
Utilized assertive and responsive communication to manage customer inquiries and escalate issues effectively.
Proficient in Office Suite, Google Workspace, collaboration and monitoring tools for effective task execution.
Resolved technical and service issues by analyzing situations and identifying effective solutions.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 5 years in customer support, social media monitoring, and brand protection. Skilled in handling complex issues, ensuring compliance, and providing excellent service across banking, telecommunications, and digital platforms.
Principais conquistas
- Handled customer support cases for a U.S. bank focusing on fraud and identity issues at Teleperformance.
- Monitored and escalated social media content for global brands, ensuring compliance and risk management.
- Trained in sales to promote banking products, enhancing customer engagement and product awareness.
Experiência
CUSTOMER EXPERIENCE SPECIALIST
Experience in customer support for a U.S. bank, specifically in credit card department, Handle cases such as fraudulent transactions and identity-related issues, Training as a sales representative to inform customers about new banking products and financial services.
BPO AGENT
BPO agent for a telecommunications company, handling tickets, chats, emails, and inbound calls., Responsible for resolving technical issues, troubleshooting service disruptions, and providing accurate support to ensure a reliable customer experience.
CONTENT MODERATOR & BRAND REPUTATION RISK ANALIST
Performed remote analysis and monitoring of social media activity that could impact the reputation of major global brands., Responsible for constantly reporting sensitive information leaks and escalating high-risk content to ensure compliance and brand protection.