Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Angelica
Customer Support Agent
Contato
Competências
Demonstrated experience with Order Management.
Demonstrated experience with CRM Systems.
Demonstrated experience with Customer Support Specialist.
Demonstrated experience with Payment Processing.
Demonstrated experience with Microsoft Excel.
Formação acadêmica
Idiomas
Resumo
Customer Support Agent open to new opportunities
Experiência
Customer Support Agent
Order management, agile processing of refunds, product replacements and returns.. Direct resolution of technical inquiries and high-priority requests through both phone and digital channels.. Provision of high-quality customer service and support entirely in English, ensuring operational precision and regulatory compliance.
Project Manager
Leadership and management of network infrastructure installation projects for corporate clients in the United States.. Coordination of schedules and delivery timelines.. Monitoring progress and strictly controlling compliance with service level agreements (SLAs).. Maintained close collaboration with internal and external stakeholders to resolve potential project deviations and guarantee on-time delivery.
Especialista en Soporte al Cliente (Customer Support)
Gestión integral del ciclo de pedidos (order management), procesamiento ágil de reembolsos, cambios de producto y devoluciones.. Resolución directa de consultas técnicas y solicitudes de alta prioridad a través de canales telefónicos y digitales.. Prestación de atención y soporte al cliente de alta calidad íntegramente en inglés, garantizando la precisión operativa y el cumplimiento de las normativas.
Gestora de Proyectos (Project Manager)
Liderazgo y gestión de proyectos de instalación de infraestructura de red para clientes corporativos en Estados Unidos.. Coordinación de cronogramas y tiempos de entrega.. Supervisión de avances y control de cumplimiento riguroso de los acuerdos a nivel de servicio.. Colaboración estrecha con equipos internos y externos para resolver de manera efectiva posibles desviaciones y asegurar entregas dentro de los plazos establecidos.