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Angelis
Contact Center Coordinator at Cosco Caribe S.A.S
Contato
Competências
Skilled in managing customer interactions, ensuring satisfaction and effective communication.
Proficient in assertive communication, facilitating clear and effective exchanges.
Experienced in sales representation, negotiating client agreements and expanding customer base.
Strong proficiency in Microsoft Office tools for documentation, presentations, and data management.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with extensive experience in customer service, sales, and administrative roles. Skilled in communication, client relationship management, and operational support across diverse environments.
Principais conquistas
- Streamlined customer interaction processes, enhancing service quality and response times.
- Supervised call center operations, ensuring adherence to quality standards and targets.
- Managed collections and client communications, improving cash flow and customer satisfaction.
- Provided comprehensive support to physical store management, boosting operational efficiency.
Experiência
Asistente Administrativadic
Representante de ventas y servicios
Representante de ventas
Coordinadora Centro de Contacto
Asegurar el correcto manejo de las interacciones con los clientes. Gestionar las llamadas entrantes y salientes. Supervisar los procesos de cobranza. Brindar apoyo a la gestión de la tienda fisica.